Frequently asked questions

Prime Laundry serves Staten Island only, the entire borough. That covers the North Shore, East Shore, Mid Island, South Shore and West Shore, from St. George down to Tottenville.

Residential wash and fold is $1.95 per pound with a 20 pound minimum. Pickup and delivery are always free. Commercial accounts start at $1.55 per pound depending on volume.

Standard turnaround is 24 hours. Same day rush service is available for an extra $0.75 per pound if you call early in the day.

No. Most customers leave the bag at the door or with the doorman. We text you when the driver is on the way and again when the order is delivered.

Never. Every order is washed, dried and folded separately, then bagged with your name on it.

Tell us when you book. Free and clear detergent, hypoallergenic softener and fragrance free drying are available at no extra cost.

Yes. Comforters, duvets, quilts, blankets and pillows are priced per item rather than per pound because they need their own cycle.

Card, Apple Pay, Zelle or Venmo after delivery. Commercial accounts can be invoiced monthly.

Prime Laundry is a wash, dry and fold service. Items that need true dry cleaning are better handled by a cleaner, and we will tell you straight when something falls in that category.

Yes. Tell us how you want shirts, towels or fitted sheets handled and we note it on your account so every order comes back the same way.

Staten Island only, the whole borough. See the service area page for every neighborhood and ZIP code.

Text the same number you booked with. As long as the driver has not left, there is no charge to move it.

Yes, but it is washed on a separate dedicated cycle. Mention it when you book so we schedule it correctly.

We add routes as demand grows. Text 929-229-8651 with your experience and availability.